Anna Health Incorporated Privacy Policy
Last Updated: April 30, 2026
This Privacy Policy outlines the practices of Anna Health Incorporated (“ANNA”) regarding the collection, use, and protection of information provided by users through our website and associated services (collectively, the “Website”). For purposes of this Privacy Policy, “Anna Health Incorporated” refers to the organization and its affiliates. We encourage you to read this Privacy Policy carefully. By accessing or using the Website, you agree to the terms described herein. If you do not agree, please do not use the Website.
Important note for patients and prospective patients: This Privacy Policy governs information collected through the Website. The use and disclosure of Protected Health Information (“PHI”) for ANNA’s patients is governed separately by ANNA’s Notice of Privacy Practices (“NPP”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). The NPP is provided to all patients or legal guardians at intake and is available upon request by contacting info@annaautismcare.com.
1. Notice of Privacy Policy Changes
ANNA may update this Privacy Policy from time to time. For material changes affecting how we collect, use, or share information, we will provide reasonable notice prior to the changes taking effect, such as by posting an updated notice on the Website or by other appropriate means. We encourage you to review this Policy regularly to stay informed about our information practices.
2. Information Collection and Use
ANNA collects and stores information provided by users through the Website, including contact information (such as name, email address, and physical address) and, where applicable, payment details (such as credit card information). This data may be used for purposes related to our services, including responding to inquiries, providing customer service, processing payments, and communicating updates about our offerings.
The Website is not intended to be used to collect Protected Health Information. Any PHI that ANNA receives or creates in the course of providing healthcare services is handled in accordance with HIPAA, the HITECH Act, applicable state privacy laws, and ANNA’s Notice of Privacy Practices — not under this Privacy Policy. If you have questions about how ANNA handles PHI, please refer to the NPP or contact our Privacy Officer at info@annaautismcare.com.
To request removal or correction of personal information collected through the Website, please contact us at info@annaautismcare.com.
3. Use of Tracking Technologies
ANNA uses cookies and similar technologies to operate the Website, understand how visitors engage with our content, and improve user experience. This may include first-party analytics tools as well as conversion measurement tools used in connection with our digital advertising. ANNA continuously reviews its use of these technologies, particularly on pages that relate to healthcare services, to ensure consistency with HIPAA, applicable state laws, and evolving regulatory guidance. ANNA does not share patient health information with third-party advertising or analytics platforms. You can manage cookie preferences through your browser settings; disabling cookies may limit certain Website functionality.
4. Information Sharing
ANNA may share user information with third-party service providers that assist us in operating the Website and delivering our services (for example, hosting providers, payment processors, IT vendors, and communications platforms). Where these vendors handle PHI, we enter into Business Associate Agreements as required by HIPAA. We may also disclose information when required by law, in response to valid legal process, or to protect the rights, property, or safety of ANNA, our users, or the public. ANNA does not sell personal information.
5. Consent
By using the Website, you consent to the collection, storage, and use of your information as outlined in this Privacy Policy.
6. Third-Party Websites
The Website may contain links to third-party websites. ANNA is not responsible for the privacy practices of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
7. Security
ANNA employs commercially reasonable administrative, physical, and technical safeguards to protect user information, including encryption of sensitive data in transit. However, no method of transmission over the Internet is 100% secure. While we work to protect your information, we cannot guarantee absolute security and advise users to exercise caution when transmitting information online.
8. Information Retention
ANNA retains user information collected through the Website for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal, tax, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements. Retention of PHI is governed separately by HIPAA, applicable state medical-records retention laws, and ANNA’s internal record retention policies. Users may request deletion of personal Website information by contacting us at info@annaautismcare.com, subject to applicable legal requirements.
9. Limitation of Liability
ANNA strives to protect user information and operate the Website responsibly. To the fullest extent permitted by applicable law, ANNA is not liable for damages arising from the use of the Website, except where such limitation is prohibited by law. Nothing in this section is intended to limit any rights you may have under HIPAA, state privacy laws, or other applicable regulations, or to waive any obligations ANNA owes under those laws.
10. User Choices
Users may choose not to provide certain information; however, this may limit the functionality of the Website. Users can correct, delete, or change their account information at any time by adjusting their profile settings or by contacting us at info@annaautismcare.com.
11. Electronic Communications
By using the Website, you consent to receive electronic communications from ANNA regarding our services. You may opt out of marketing communications by following the unsubscribe instructions in any marketing email or by contacting us directly. Certain transactional, treatment-related, or operational communications may continue regardless of marketing preferences.
12. Public Forums
Any information disclosed in public areas of the Website may become publicly available. ANNA is not responsible for the use or misuse of such information.
13. Children’s Privacy
The Website is intended for use by adults — including parents, legal guardians, caregivers, professionals, and prospective and current ANNA staff — and is not directed to children under the age of 13 to use independently. ANNA does not knowingly collect personal information from children under 13 through the Website. If we learn that we have collected such information from a child under 13 through the Website without parental consent, we will take steps to delete it.
ANNA is a pediatric behavioral health organization, and the majority of our patients are minors. Information about minor patients is collected through ANNA’s clinical intake processes — not through this Website — and is governed by HIPAA, applicable state laws, parental or legal-guardian consent, and ANNA’s Notice of Privacy Practices.
14. Text Messaging (SMS/MMS) Policy
By providing your mobile number to ANNA and submitting it through our website, referral forms, or directly to our staff, you consent to receive SMS text messages from ANNA related to your care, appointments, or other service updates.
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Message Frequency: Varies based on your interaction with ANNA.
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Message & Data Rates: Standard carrier rates may apply.
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Opt-Out: Reply STOP to any text to opt out of further SMS communications at any time.
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Help: Reply HELP for additional information.
Privacy & Third-Party Services: ANNA does not share, sell, or rent mobile numbers, text messaging consent, or SMS message data with third parties or affiliates for marketing or promotional purposes. Mobile information you provide is used solely to deliver ANNA’s services. Text messages are sent using Zoom Phone services, which is also subject to Zoom’s Policy for Text Messaging Service (SMS, MMS). By consenting to receive SMS from ANNA, you acknowledge that Zoom may process your mobile number for the purpose of delivering such messages. Care-related SMS communications that include PHI are governed by HIPAA and ANNA’s Notice of Privacy Practices.
Security & Retention: ANNA employs commercially reasonable safeguards to protect SMS data. We may retain your SMS consent and communication history as required for business or legal purposes. To request removal of your SMS data, contact us at info@annaautismcare.com.
15. Your State Privacy Rights
Depending on your state of residence, you may have additional rights regarding the personal information ANNA collects through the Website. These may include the right to access, correct, delete, or receive a copy of your personal information; the right to opt out of certain processing activities (such as targeted advertising or sale of personal information); and the right to appeal a decision regarding your request. ANNA does not sell personal information.
To exercise any of these rights, contact us at info@annaautismcare.com. We will verify your request and respond within the timeframes required by applicable law. You will not be discriminated against for exercising your privacy rights.
Massachusetts residents are also protected under 201 CMR 17.00 (Standards for the Protection of Personal Information of Residents of the Commonwealth), and ANNA maintains administrative, physical, and technical safeguards consistent with those requirements.
If you are a California resident, a Colorado resident, a Connecticut resident, a Virginia resident, a Texas resident, or a resident of another state with applicable privacy legislation, please contact us to learn more about the specific rights available to you.
This section addresses rights related to information collected through the Website. Patient rights related to PHI are addressed in ANNA’s Notice of Privacy Practices.
16. Governing Law
This Privacy Policy shall be governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. This does not limit any rights afforded to you under the laws of the state in which you reside.
17. Contacting Anna Health Incorporated
If you have questions about this Privacy Policy, please contact us by email at info@annaautismcare.com or by mail at:
Anna Health Incorporated 867 Boylston Street, 5th Floor #1792 Boston, MA 02116
